Frequently Asked Questions
Everything you need to know about our luxury loungewear and services.
What is the typical shipping timeframe for international orders?
We offer worldwide shipping via premium couriers. International deliveries typically arrive within 3-7 business days, depending on your location and customs processing.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Our garments are designed for a comfortable yet refined fit; if you are between sizes, we generally recommend sizing up for loungewear.
What is your return policy for luxury items?
We accept returns within 30 days of receipt, provided the items are unworn, unwashed, and in their original packaging with all tags attached.
How should I care for my silk and cashmere garments?
To maintain the integrity of our high-end fabrics, we recommend professional dry cleaning or careful hand washing in cold water with a specialist silk or wool detergent.
Do you offer bespoke or monogramming services?
Yes, we offer custom monogramming on many of our classic pajamas and robes to add a personal touch. Please allow an additional 5-7 days for personalized orders.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.